Career Roadmap
Angelica's work combines: Business, Law, and Problem Solving
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Day In The Life
Skills &
Education
Here's the path I took:
GED
Bachelor's Degree
Information Technology/Programing
Strayer University-Virginia
Bachelor's Degree
Organizational Psychology
Old Dominion University
Graduate Degree
MBA/Project Management
Strayer University-Virginia
Here's the path I recommend for someone who wants to be a First-Line Supervisors of Office & Administrative Support Workers:
Bachelor's Degree: Information Technology/Programing
Bachelor's Degree: Organizational Psychology
Graduate Degree: MBA/Project Management
Learn more about different paths to this career
Life & Career Milestones
My path in life took a while to figure out
1.
Passion for Customer Service and doing the right thing.
2.
Passion for protecting our customers.
3.
Obtaining a job in a call center.
4.
Obtained Bachelors degree in IT... should have obtained a different one.
5.
Obtaining a job in a call center for credit cards.
6.
Applied for a position in Quality Assurance.
7.
Applied for a position in the Business Risk Office.
8.
Became team supervisor and started coordinating processes.
Defining Moments
How I responded to discouragement
THE NOISE
Messages from Friends:
You should be an English-Spanish translator. You will not get anything from working on a call center.
How I responded:
You can learn a lot about a business and how to treat a customer by working in a call center.
Experiences and challenges that shaped me
I was born in the states, but I was raised in Mexico. It was challenging moving to the United States and not speaking English or being familiar with the culture. Being open and working hard you are able to achieve anything.